Shopify Premium for Zendesk

Shopify Premium for Zendesk Support

Shopify Premium for Zendesk is THE leading Shopify integration app for Zendesk. The only true enterprise integration for Shopify - rated one of the Top Zendesk Apps!

No more shuffling between apps. agnoStack™ now makes it possible to Search, Modify and Create Orders and Access Real-time Commerce, Shipping and Payment Data directly inside Zendesk. NOW includes AI for Commerce making AI so simple it feels like magic!

Now offering CartCollab(SM), an entirely new way for agents to share carts and collaborate with customers.

For step-by-step instructions on how to configure the application, please see our Onboarding FAQs.

CORE FEATURES

Shopify Premium for Zendesk is THE app retailers have been waiting for, loaded with industry-leading tools to turn your customer service team into SuperAgents.

Customer order history*

Allow agents to instantly view historical customer orders as soon as they open a ticket. Never keep your customers waiting again.

Order basics/details*

Get basic order details as well as line items, real-time shipping updates, and payment transactions. No more bouncing between apps to find what you need.

Order search/filter/sort/lookup*

Your agents can perform lightning fast, real-time searching, sorting and filtering to rapidly locate exactly what your Customer needs support with.

Pin ticket order*

Agents can pin an Order to a Ticket to ensure details are immediately available when it is moved between agents or is re-opened.

Refunds Processing*

Allow agents to process full, item-level and partial refunds (platform dependant).

Advanced Macros*

Quickly build re-usable replies containing real-time data from your commerce, shipping and payment platforms.

Customer Insights*

Surface additional data from third-party marketing automation platforms directly inside of our Order and Customer Detail screens.

Order Capture/Rapid Re-Order*

Perform a rapid re-order or a new order on-behalf of your customer, leveraging your full product catalog and a our simple CartCollab(SM) checkout flow.

Multiple Provider Configurations*

Connect multiple platforms and/or storefronts into a single, unified view of your customer's orders.

* Denotes Paid Features. Detailed pricing and tiers can be found at agnostack.com/pricing.

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Privacy: agnostack.com/privacy Terms: agnostack.com/terms Support: [email protected]

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Customers always first, including ours

Always Optimizing

We have a ton of features on our roadmap and look forward to continually improving your support experience!

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Learn More

Learn more about agnoStack™ at agnostack.com. See all of our eCommerce apps.

Give us 30 minutes and we'll blow your business' mind. Schedule a demo today.

"agnoStack™ Omni-Channel Commerce" is also available for: BigCommerce, commercetools, Magento 2/Adobe Commerce Cloud, Magento 1, Elastic Path, and WooCommerce at: agnoStack Omni-Channel Commerce!