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Feature
Escalator
Ticket Field Manager
Rating
5.0 (6)
3.0 (13)
Price
$3/agent/mo
Free
Installs
86+
5,335+
Published
Oct 8, 2018
Oct 11, 2019
Last Updated
Nov 20, 2025
Aug 5, 2020
Version
2.7.15-p1
3.0.1
Products
Support
Support
Free Trial
Yes (14 days)
No
Which should you choose?
Ticket Field Manager has 5.2K more installs than Escalator, suggesting broader adoption in the Zendesk ecosystem.
Escalator is rated higher at 5.0 vs 3.0 stars.
Ticket Field Manager is free while Escalator is a paid app, which may be a deciding factor depending on your budget.