Zoom Phone for Zendesk
About Zoom Phone for Zendesk
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. Founded in 2011, Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Zoom is headquartered in San Jose, California.
Enhance your Zendesk experience and streamline your workflows by installing the Zoom Phone integration.
Benefits:
- Click to Call
- Click to dial phone numbers with Zendesk
- Or, manually enter a number within the softphone in Zendesk.
- Automatic Call Logging.
- Automatically log calls to Zendesk and capture meaningful data for your organization.
- Access Voicemails and Recordings within the Call Logs.
Access Call history within the call logs.
Ability to send and receive SMS within the softphone.
Enjoy the high call quality and security that are provided by Zoom
Agents can leverage additional features within the Zoom Client.
Installation
Installation and setup resources
This integration requires a two part installation:
Install the integration from this listing by clicking ‘Install’ at the top of this page.
- Then, select this listing on the Zoom marketplace and install the integration from that
You can review the installation process here
If you are a user you can review using Zoom Phone for Zendesk here
Important Note: Please ensure that your Zoom Admin has enabled this setting for you to use Zoom Phone Calling from Zendesk. While on a call, you will see the dialog box Allow Zoom Phone for Zendesk to manage call control actions on your behalf, asking you to make the selection of “Always”, “Now”, “Never” to manage your call control: You can change your selections at any time.
Similar Apps
Time Tracking
Zendesk
Helps you track time spent on tickets.
User Data
Zendesk
Displays information about the ticket requester and requesters organization.
Ticket Field Manager
Zendesk
Allow an admin to configure ticket fields to be required, hidden, or made read-only.
Five Most Recent
Zendesk
Display the five most recent tickets the requester has submitted
Tables
Sparkly
Tables in tickets, finally.
Ticket History
Zena Hirsch
Displays recent tickets in the ticket sidebar.
