ZenNotification

ZenNotification - The Most Complete Zendesk Notification Extension

Stay on top of what truly matters in Zendesk. ZenNotification delivers real-time alerts for every important ticket activity — fully customizable and built to fit your workflow.

Stay Notified Where It Counts

1. Your Tickets - Get instant notifications when new comments, mentions, or status changes occur on tickets assigned to you.
2. Followed Tickets - Stay updated on tickets you follow, even when you’re not the assignee.
3. Views You Care About - Get notified whenever a new ticket appears in your selected Zendesk views.

Full Customization
Easily enable or disable each of these alert types to match your preferences. Select which views are of interest, control the level of detail in each alert, and decide exactly what deserves your attention.

Advanced Settings

• Mute specific users (perfect for suppressing automated system updates)
  
• Mute or adjust notification volume
  

Designed for Agents and Managers

Whether you’re actively working tickets or supervising a team, ZenNotification helps you stay informed without overwhelming your workspace.

Secure & Effortless

Runs entirely in your browser, safely connected to Zendesk — no extra setup or server required.

Data Handling, Privacy & Analytics

ZenNotification is built with privacy and security as core principles.

The Zendesk app and Chrome extension run entirely within the user’s browser. No ticket data is transmitted to external servers, and no backend infrastructure is used to process or store customer information.

Ticket content, customer information, and account data remain within the Zendesk environment and the user’s active browser session. ZenNotification does not store, replicate, or persist Zendesk ticket data outside of the browser.

ZenNotification does not sell, share, or transfer customer data to third parties. The extension only accesses the minimum information required to detect relevant ticket activity and display browser notifications to the authenticated user.

We use analytics tools to collect limited, non-sensitive usage data such as feature interactions, installation status, and general performance metrics. This data is used solely to improve product functionality, reliability, and user experience. Analytics data does not include ticket content, customer data, or personally identifiable Zendesk end-user information.

Why ZenNotification?

Other extensions stop at new-ticket alerts. ZenNotification goes further — giving you control, context, and customization over every kind of ticket activity.
Stay informed, stay efficient, stay Zen.