Auto-forward Zendesk mentions to Slack
About ZenMention
ZenAppsFactory is proud to present ZenMention, the ultimate way for your agents to communicate seamlessly.
You know the situation: when an agent mentions a coworker, they receive an email that often gets buried in their inbox. But with Slack, feedback is immediate. With ZenMention, any mention made in Zendesk is automatically forwarded to the coworker’s personal Slack, reducing delays and boosting client satisfaction.
Our app ensures that every Zendesk comment mentioning an agent is sent directly to Slack, complete with the ticket link, comment text, sender’s name, and any inline images.
Boost your support team’s efficiency and get the most out of your favorite tools with our innovative app.
Happy ticketing!
Installation
Install the app.
On the settings screen, click the OAuth button to enable your Slack account to receive messages from the Zendesk app.
Refresh Zendesk.
You may now mention your colleague’s name (e.g., @danny). Your message, including any images and files, will be transmitted to your colleague’s Slack app.
If you have any questions, feel free to visit our website at www.zenappsfactory.com or email us at [email protected].
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