Woopra is a real-time end-to-end customer journey intelligence platform.
About Woopra
Combine Woopra's real-time behavioral data with Zendesk to proactively resolve issues and increase enagagement. Support reps can immediately understand a user’s behavior in order to troubleshoot quickly and without burdening the user with unnecessary questions and delays. Streamline support and provide personalized guidance with real-time, unified data in Woopra.
Installation
- Click the install button
2.Select Zendesk account to install. The integration will automatically setup the Woopra app in Zendesk - After installation, select the actions you wish to track from the configuration tab
- Select the events you wish to sync between Woopra and Zendesk
- Select 'Apply Configuration' to begin syncing data
- To use the Zendesk Trigger actions, navigate to 'Configure' and 'Create Trigger'
- Select the segment of users, trigger action and frequency
- Select 'Add Action' to select the appropriate Zendesk action and save your configuration.
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