Advanced Export

The Advanced Export app lets you export ticket data, user details, organization information, and Help Center / Guide content.

Key Features of Advanced Export:

• Flexible export formats: Export to XLSX, CSV, HTML, or JSON.

• Offline ticket viewer: Access your ticket archive with an offline viewer and built-in search.

• Advanced filtering: Export only what you need by filtering by date, tags, custom fields, and more.

• Wide data coverage: Export users, agents, organizations, tickets, and their related fields.

• Detailed fields: Access ticket and user fields that aren’t available through Zendesk’s native export tools.

What Data Can You Export?

For tickets:

• Subject and description
  
• Creation date
  
• First and last end-user comments
  
• First and last agent comments
  
• Requester name/email/phone
  
• Tags
  
• Ticket status
  
• Custom field values
  
• Satisfaction ratings

[2.4.0] - 2026-02-20

Added

• Export tickets archive to PDF.
• Added side conversations to ticket archives exports.
• Performance improvements.

Ticket JSON / browsable HTML archive:

• All of the above
  
• Resolution and update dates
  
• Group
  
• Type
  
• Priority
  
• Organization
  
• External ID
  
• Assignee name
  
• Brand
  
• Followers
  
• Channel
  
• Form name
  
• All comments, including chats
  
• All attachments, including inlines
  

For users (end-users and agents):

• Name/email/phone
  
• Role and status
  
• Tags
  
• Created and updated dates
  
• Custom fields
  
• Organization
  
• Groups
  

For organizations:

• Organization name
  
• Domain
  
• Details and notes
  
• Custom fields
  
• Tags
  
• Created and updated dates
  

For Help Centers:

• Articles in readable HTML for all locales of selected brands
  
• Embedded images
  
• Attached files
  

About OAPPS LLC

OAPPS has been a Zendesk partner since 2015, working on:
- Zendesk apps
- Zendesk implementations
- Data migration projects

Learn more at OAPPS.io.

Support

For annual payment options or if you don’t have a credit card, contact us through our help center.

💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.

Data Handling & Privacy

• Transfers ticket and user data to selected file formats. All data is encrypted in transit and at rest.
• Data stored: Exported data is stored on our servers.
• Retention: 30 days unless deleted by the user.
• Secure backend processing with access limited to required integration permissions only.

Privacy policy