Keep your Zendesk team aligned with live internal updates — right inside the ticket sidebar.
About What’s On!
Keep your team informed — right inside Zendesk
What's On! is a lightweight internal bulletin board that helps your Zendesk Support team stay up to date with the latest issues, promotions, and operational announcements — without ever leaving the ticket view.
How it works
The app automatically displays selected Help Center articles labeled 'whats_on', grouping them into dynamic categories:
- Pinned — Key updates or ongoing campaigns that stay visible.
- Happening Now — Active announcements based on date labels.
- Upcoming — Scheduled events or promotions coming soon.
Visibility can be scheduled using labels like wo_from_YYYYMMDD and wo_until_YYYYMMDD, allowing rich, time-bound content such as inline images and attachments to appear automatically.
Key features
- Automatic time zone detection per Zendesk brand
- Inline image and attachment rendering
- Collapsible, responsive content display
- Zero configuration — works directly with your existing Help Center labels
Data privacy
What's On! reads publicly available Help Center articles from your Zendesk Guide using the Zendesk API. The app does not collect, transmit, or store any end-user data. All content stays within your Zendesk environment.
Why teams love it
- Share internal news, incidents, and daily ops updates effortlessly.
- Eliminate Slack pings and scattered announcements.
- Keep every agent in sync with live, contextual information — right where they work.
Installation
Install the app in Zendesk Support.
Ensure your Help Center has published articles labeled 'whats_on'.
To schedule visibility, add date labels in your articles (e.g.,
wo_from_YYYYMMDDandwo_until_YYYYMMDD).To pin an article permanently, add the label
wo_pinned.Any attachments included in the article will be displayed directly in the app.
Refresh the sidebar to see new or updated articles reflected immediately.
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