Vidyard GoVideo

Bring the power of video to Zendesk with Vidyard GoVideo.

Support

• Make both your customers and support teams lives easier by adding video to your support tickets.
• Build efficiencies into your workflow, eliminating redundant inquiries while maintaining a personal touch.
• Reduce back-and-forth and close tickets faster by providing visual solutions rather than text-based responses that require ineffective assumptions.
  

Guide

• Integrate video into Zendesk Guide, providing your customers with the best possible experience.
• Track customers viewing habits into your systems of record.
• Increase deflection without sacrificing experience and solicit feedback in real-time while your customers are seeking answers.
• Build out customer journeys to increase discoverability, keeping your customers engaged and coming back.
  

Knowledge Capture

• Help your customers during the moments that matter by enabling your support team to quickly find, review and deliver knowledge articles with video.
• Internally, allow support teams to gain efficiencies in their KCS strategies by empowering them with insights, encouraging collaboration.