Dynamic quick links: route agents directly to customer data, orders, or external tools
About URL Builder Pro
Easily link external tools to your tickets
Links adjust dynamically based on the current ticket.
For example, if John Doe with user id 123 contacts you, links might be:
- Profile (https://example.com/users/123)
- Order History (https://example.com/users/123/order_history)
- LinkedIn (https://www.linkedin.com/search/results/all/?keywords=John%20Doe)
Some other features for your team to customize with:
- Tags- run analytics on clicked links
- Color- differentiate links for your agents
- Conditions- only have certain teams see the custom URL
- Interface to help you build links
Documentation and additional settings can be found here!
Installation
Click Install, then configure the links in the app settings. See setup instructions for more details.
Similar Apps
Advanced Search
Zendesk
Create complex search queries on tickets, users, and organizations
Linked Ticket
Zendesk
Create and link a ticket from an existing one
Attachments Plus
Lotus Themes
Displays all attachments and links of the ticket
Exporter
Sparkly
Export everything, any way you want
Ticket PDF Download
Nusive
This application allows the user to download tickets as PDF.
Myndbend Process Manager
Myndbend
Create child tickets and get approvals from your agents or end-users
