This app helps support agents to communicate to users in multiple languages.
About TranslateBuddy by TaskUs
TranslateBuddy
An AI-powered assistant for instant, accurate language translations
TranslateBuddy is designed to help you work faster and smarter when translating web content.
How it works
TranslateBuddy instantly translates customer messages from any language into English. It’s that easy.
What sets TranslateBuddy apart
TranslateBuddy's Custom Terminology feature ensures precise multilingual translation of brand names, character names, model names and other unique content every time.
Key benefits for your team
- Multilingual support: Empower representatives to communicate with customers across the globe.
- Reduced Average Handling Time (AHT): Spend less time on each task by automating manual work.
- Productivity boost: Translate text in real time.
Why TranslateBuddy?
- Simpler workflows: It’s designed to fit seamlessly into your existing processes.
- Improved communication: Engage customers in their preferred language with accuracy and confidence.
- Scalability: Manage volumes and support multiple languages with ease.
Getting started
Simply follow our step-by-step guide through the Zendesk Marketplace. Register your account, receive the API token and key via email and input them into the installation wizard. Once complete, the app seamlessly integrates into your Zendesk Support dashboard.
Installation
To install the TranslateBuddy App by TaskUs, please follow the below steps:
Step 1: Install the TranslateBuddy app through the Zendesk Marketplace.
Step 2: To register your account, please contact us at [email protected].
Step 3: After registering your account, you will receive the API token and key in your registered email.
Step 4: In the installation wizard, provide your API token and key.
Step 5: Once the installation is complete, the app will be available in your Zendesk Support dashboard.
If you encounter any issues during the installation process, please contact our support team at [email protected] for assistance.
Similar Apps
Time Tracking
Zendesk
Helps you track time spent on tickets.
User Data
Zendesk
Displays information about the ticket requester and requesters organization.
Ticket Field Manager
Zendesk
Allow an admin to configure ticket fields to be required, hidden, or made read-only.
Five Most Recent
Zendesk
Display the five most recent tickets the requester has submitted
Tables
Sparkly
Tables in tickets, finally.
Ticket History
Zena Hirsch
Displays recent tickets in the ticket sidebar.
