Ticket Translation by Language IO

Language I/O Support Translation for Tickets

The Language I/O plugins enable support agents to communicate with customers in up to 150 languages across all e-support channels. The Language I/O app for Zendesk Support plugs directly into the agent’s standard Zendesk interface. Contact us today for a free demo and check out these top features:

• Personalized translation: You tell us what you want in your glossary so your industry and company specific terms are translated correctly every time. You decide what is most important in your multilingual customer support journey—cost, quality, or turnaround time

• Improves CSAT and NPS: Companies that respond to customer requests within ten hours enjoy CSAT scores of more than 90%. When using our integrations, our customers see CSAT and NPS improvement across the board, including response time

• The best translation technology: We intelligently select the best neural machine translation engines available and make them better by layering our self-improving glossary technology on top of them. This allows our customers to translate conversations correctly in real time every time

• Industry and product specific glossaries: We personalize your customer’s experience by creating industry and company-specific glossaries so translations of product names, slogans and branding are correctly and quickly translated across all industries

• Personal data encryption: Any personal data in a ticket that is sent for human translation will first be encrypted so the linguists never see it. Special tags will let the linguist know what kind of data it is so they can properly translate the text around it. The data is decrypted before it’s is pushed back into Zendesk

• Data storage: Language I/O does not store any ticket content once the translation is pushed back

• Machine Translation Best Practices: If a customer decides to use machine-translated agent responses to the customer, Language I/O can include a disclaimer with each machine translated response to let the customer know that in the interest of responding quickly, we've machine translated the agent's response