Manage shortcuts in multiple languages
About Dynamic Content
The Dynamic Content for Shortcuts app lets you create a single shortcut in your default language and then translate it into all the languages you support. When you select a default shortcut, the app automatically detects the language the customer is using and displays the shortcut in the appropriate language.
With this app, agents won’t have to select from a long list of multi-language shortcuts again. Managing shortcuts will also be easier, with just one shortcut for a specific piece of content.
Note: This app is only available if you have a Zendesk Support Professional Plan and above.
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Installation
Getting Started with the Dynamic Content App:
- Ensure you have a Zendesk Support Professional or Enterprise plan.
- Install the application from the Zendesk Marketplace.
- In Zendesk Support, create a dynamic content item (Admin > Manage > Dynamic Content) and copy its placeholder (example, {{dc.welcome}}).
- In Zendesk Chat, create your shortcut (Settings > Shortcuts) and insert the dynamic content placeholder accordingly.
- Begin a chat in Zendesk Chat and start chatting. Based on the visitor language detected, your selected shortcut in the appropriate language variant will be displayed for you to use.
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