Ticket Times

Control and optimize agent productivity with our comprehensive time tracking solution for Zendesk Support. Ticket Times provides real-time tracking of time spent on tickets by each agent, helping teams improve efficiency and resource allocation.

Key features include:

*- Automatic time tracking when agents work on tickets *- Real-time timer display with time limits and alerts that you can configure in the admin panel *- Detailed breakdown of Agent ticket entries and their timestamps *- Historical time tracking data for analysis and reporting thanks to the custom time fields used by the app *- Customizable time targets and notifications

Perfect for your team if you're looking to:

*- Measure and optimize agent productivity *- Identify bottlenecks in ticket resolution *- Make data-driven staffing decisions *- Improve time management and resource allocation

Ticket Times seamlessly integrates with your Zendesk workflow, requiring only minimal setup - create two custom ticket fields: Total Ticket Time and Time Spent On Update to store time records for each agent in the tickets.

If you have any questions, you can send us a message at [email protected]