Tasks for Calendar

Tasks for Calendar embeds Google Calendar inside Zendesk, letting your team plan follow-ups and meetings exactly where work happens.

Create calendar events in seconds, auto-generate clear meeting notes with AI and keep personal and team workloads visible—without switching tools.

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✅ What You Can Do

From any ticket

• Create Google Calendar events with a direct Zendesk ticket link
• Auto-generate event titles and descriptions using AI
• Get smart time suggestions based on business hours and multiple calendars
• Add attendees, send invites and create Google Meet links instantly

🆕 Top Bar Quick View

• Instant access to overdue and today's tasks from anywhere in Zendesk
• See what needs immediate attention without leaving your current view
• One-click access from the top navigation bar

My Tasks (agent view)

• View upcoming work grouped by priority: Overdue, Today, Tomorrow, This Week, Later
• Quickly reschedule, complete or remove tasks

Team Tasks (admin & manager view)

• Monitor team-wide workload at a glance
• Identify bottlenecks and review each agent's upcoming tasks

🆕 Daily Digest Emails

• Receive a morning summary of your overdue and today's tasks
• Configure delivery time and timezone in app settings
• Never miss a follow-up with proactive email reminders

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🔒 Security & Privacy

• OAuth 2.0 authentication — We never access or store Google passwords
• Tenant isolation — Each Zendesk account is fully separated
• Minimal data storage — Calendar event content is never stored
• Production email — Daily digests sent via verified domain

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Best For

• Support teams scheduling frequent follow-ups and callbacks
• Team leads managing workload and priorities
• Customer success and account teams booking recurring check-ins
• Agents who want proactive daily task reminders