Smartlook

Name: Smartlook
Rating: 5 (1 reviews)
Author: Smartlook

by Smartlook

5.0 (1)

Paid

Support

Play video recordings with customer's behavior directly in his ticket

Support

View on Zendesk Marketplace

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About Smartlook

Smartlook allows you to understand behavior of your customers by recording a video of each visitor on your website. In the video you see visitor’s mouse movement, clicks and pages he browsed.

Verify and solve customer issues faster

This Smartlook app shows you customer's recordings directly in his ticket in Zendesk. Watching recordings with customer's behavior allows you to verify bugs and solve customer issues faster. Instead of a lengthy conversation with the customer trying to decipher what happened you simply watch the Smartlook recording and see what exactly happened.

Share insights with your team

When you discover bad user experience on your website, simply send a link with the recording to your UX designer or developer, so everyone can see what the issue is.

Other unique things Smartlook offers

Always on recording: Visitor recording is continuous as Smartlook records all visitors.
Recording ajax & single-page apps
Unlimited number of websites
Translated in 15 languages

For more info about Smartlook visit our website.

Installation

Installation instructions:

Log in to your Smartlook account at www.smartlook.com.
Go to Account (menu in the upper right corner).
Select Integrations.
Generate Token for Zendesk.
Sign in to your Zendesk account and install Smartlook app.
Enter your Smartlook Token and click install.
All done -> if the customer who submitted the ticket is found in Smartlook you can watch his recordings in Zendesk apps sidebar on the right.

See our Zendesk integration guide for detailed setup instructions.

View on Zendesk Marketplace