Detect automatically and merge potential duplicate end-users
About Smart End-Users Merge
Are you working with different channels with many customers?
Smart End-Users Merge APP. offers an easy, one-click solution for detection and merge of potential duplicate end-users.
The Smart End-users Merge checks if the current ticket requester has a potential duplicate end-users at your Zendesk environment by matching phone, WhatsApp numbers and names.
Selected end-users can be easily merged into the current ticket’s requester by clicking on the 'Merge' button.
The merge mechanism is based on Zendesk native standard Merge Users mechanism, according to that functionality, benefits, and limitations.
Please note that by installing the Smart End-Users Merge App., you agree to comply with the following terms and conditions:
The usage terms and conditions of the APP. that are defined here: (https://www.simplebu.com/terms-and-conditions)
You acknowledge that merging end-user accounts is a permanent action and cannot be reversed.
Installation
Install the Smart End-Users Merge APP. and set the required duplicate-search-by parameters on the APP. settings page.
Then, please refresh your ticket screen, the APP. will be displayed there, now it is ready to go, please simply start using it according to the instructions on the APP. layout.
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