Skilljar

Gainsight's Skilljar customer training platform enables you to successfully onboard, engage, and retain your customers and partners. It's easy to create training courses, distribute to web and mobile devices, and track results. With Skilljar's Zendesk App, a conveniently located sidebar surfaces which courses your ticket requester has enrolled in and completed within Skilljar, right next to their Zendesk support ticket.

Skilljar's Zendesk App empowers support teams to

• Quickly view customer training activity in Skilljar right on the Zendesk ticket sidebar
• Resolve issues faster by providing relevant and targeted training content to customers
• Improve customer experience with informed content recommendations based on prior customer training activity in Skilljar
• Reduce ticket volume through an integrated educational approach

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About Skilljar

Skilljar's enterprise-grade customer training platform provides all the essential tools for Customer Training and Enablement teams to successfully onboard, engage and retain customers. The product is more than just a learning management system (LMS) - it's purpose-built for customer and partner enablement.

Features include

• A best-in-class student experience
• Payments engine
• Social certifications
• Advanced analytics
• Integration with Salesforce

To learn more about Skilljar, or request a demo, visit our website at www.skilljar.com.

Data Handling & Privacy

This app transmits the ticket requester's email address in an API call to Skilljar, over HTTPS, to look up training records. The email address is not stored on the server and is used only for the lookup operation. For more information, please review the Skilljar Privacy Policy.