Simplesat

Add one-click CSAT, CES, or NPS surveys to Zendesk email triggers in minutes.

What Simplesat offers

• Fun and visually engaging surveys
• Multiple delivery options
• Multi-question surveys with conditional logic
• Automated sharing of 5-star reviews
• Two-way syncing of ratings and ticket data

Add CSAT, CES, 5-star, or NPS surveys to solved ticket emails

Embed one-click surveys directly into Zendesk solved ticket email notifications. The copy-and-paste setup takes less than five minutes.

Simplesat works with Zendesk event-based triggers or time-based automations. By inserting your survey into existing notifications, you avoid sending extra emails to customers.

Sync Zendesk ticket details with customer feedback

Gain deeper context for feedback by pulling ticket information directly from the Zendesk API. Simplesat can sync:

• Ticket details (ID, subject, priority, type, and custom fields)
• Requesters (customers and organizations)
• Responders (agents and groups)

You can view everything instantly without switching tools.

Add private comments and tags to Zendesk tickets

Automatically sync survey ratings with Zendesk ticket private comments and tags to improve visibility and accountability.

Agents can see feedback directly inside tickets, eliminating the need to switch between systems.

Write satisfaction ratings back to Zendesk

Leverage Zendesk’s native satisfaction ratings by syncing Simplesat feedback scores directly back to tickets.

Detailed ticket reporting and insights

Create powerful reports for individual clients or groups of agents. View:

• Survey scores and trends
• Performance stats and leaderboards
• Filtered views by company, customer, agent, or any synced Zendesk attribute

Drill down into any metric or time period for deeper insights.

Learn how we handle your data in our privacy policy.