Sharely

Sharely is developed by Sharely Platform, a company dedicated to building productivity tools that enhance customer support workflows and improve agent efficiency.

What Sharely Does

Sharely transforms how support agents handle ticket attachments in Zendesk. Instead of downloading files to view them, agents can instantly preview documents directly within the ticket sidebar. The app automatically aggregates all attachments from ticket comments into a single, organized view with powerful features including zoom controls, page navigation, search functionality, and fullscreen viewing.

Key Features

• Instant document preview without downloads
• Support for PDF, Word (.docx), Excel (.xlsx/.xls), CSV, and image formats
• Zoom and navigation controls for better readability
• Search within documents and spreadsheets
• Fullscreen modal view for detailed inspection
• Clean, intuitive interface that matches Zendesk design
• Zero configuration required

Pricing

Sharely is available for $5 per agent per month. Simple, transparent pricing with no hidden fees or setup costs.

Data Privacy & Security

Sharely operates within your Zendesk environment and does not store or process attachment contents outside of Zendesk. All document previews are rendered client-side in your browser using read-only access to Zendesk's official APIs.

For product reliability and improvement, we use analytics and error monitoring tools (PostHog and Sentry), which receive limited technical metadata such as user roles, organization identifiers, file types, and application usage events. Document contents, attachment data, customer information, and personally identifiable information are never transmitted to these services.

For more information about our privacy practices, please visit: https://www.sharelyplatform.com/privacy-policy