Give employees access to training—right in Zendesk—so they can do better work
About Seismic Learning
The official Seismic Learning app for Zendesk.
Seismic Learning is powerfully simple training software that helps support teams do better work. Seismic Learning for Zendesk provides agents with Seismic Learning's LMS right inside of Zendesk.
Seismic Learning helps teams:
Serve Customers Faster: Increase team productivity and shorten response times by delivering content that gets reps up-to-speed quickly and effectively.
Drive Consistent Support: Easily create contextual lessons that promote winning support strategies and best practices at scale.
Elevate Customer Experience: Measure the business impact of team learning on customer satisfaction and gain actionable insights that propel reps toward better interactions and happier customers.
Privacy Policy
This app accesses and stores the following data in the Seismic Learning application
- Username
- Email Address
These are used to create a user for you in the Seismic Learning application if you do not already have one matching these user details.
Seismic is committed to protecting your privacy. Please review our Privacy Policy for more information.
Installation
Follow the prompts to install the app. You will be asked to provide two fields in order to complete the installation:
Subdomain
Token
To get these values, you will first need to ask support to enable the feature for you. Please email [email protected] to do that. You will then need to complete the following steps:
Login to Seismic Learning as an admin.
Navigate to Settings and click on the Integrations tab.
Under the “Zendesk Integration” section, a security token should be visible. If it is not, click on “Generate Token”.
Copy the Subdomain and Token and paste into the mandatory fields in the Zendesk app. Please treat the token as a password - do not share it, and please regenerate it if it is ever exposed.
Follow the remaining prompts to complete the installation.
Once installed, Seismic Learning can be accessed from the main Zendesk navigation.
The Zendesk user will be automatically signed into Seismic Learning based on the associated email address. If the email address is not present in Seismic Learning, a new user will be created.
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