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Round Robin is a service that automatically assigns tickets to the agents in a round robin fashion.
Support
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About Round Robin
Round Robin app is a ticket assignment automation for Zendesk
Features:
- Round robin assignment
- Agent ticket queue limiting
- Queue prioritization
- Rule based ticket routing
- Reservation and escalation
- Manage agent's availability by work schedules
- Manage agent's availability from Zendesk interface
- Unassign or reassign tickets when an agent is unavailable
- Assign all tickets from the same requester to one agent
Click here to learn How it works
Click here to learn how and for what specific purposes the app accesses, uses, and stores data from your account.
Installation
Go to roundrobin-assignment.com and create an account for FREE.
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