Qualtrics

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™.

• Close the loop when customers provide experience feedback in a Qualtrics survey and enable your customer service team to provide fast, actionable support.
• Streamline inbound ticketing process by automatically creating and updating tickets upon survey completion.
• Improve customer experience by closing the loop faster and help drive conversion and satisfaction.
• Gain deeper insight into the customer service experience.
• Trigger Surveys based on Zendesk events