Phrase for Support

Phrase for Support is a translation app that helps support agents translate multilingual Zendesk Support tickets using Phrase Machine Translation.

Translate Zendesk tickets using Phrase without leaving Support

Phrase for Support allows agents to translate end user and internal ticket comments using Phrase Machine Translation directly inside Zendesk Support.

Translations are triggered manually by agents, giving full control over when and what content is translated.

Common use cases

• Translating customer messages written in foreign languages

• Understanding long multilingual ticket threads

• Responding accurately to global customers without leaving Zendesk

Key capabilities

• Translate end user and internal ticket comments using Phrase Machine Translation

• Detect requester language from ticket content

• Translate up to 10 untranslated comments per request

• Process large tickets by paginating comment history

• Clean and normalize text before sending it to Phrase APIs

• Display translated content directly within the Zendesk ticket interface

Built for real world support workflows

The app is designed to handle tickets with long comment histories and large volumes of text.

Before sending content to Phrase, the app removes invisible Unicode characters, excessive whitespace, repeated characters, malformed HTML, and other noise that can negatively affect translation quality or cause API errors.

Temporary data such as logs and cached translations are stored in the browser local storage and can be cleared from the app settings when needed.

Security and data handling

• Uses Zendesk App Framework for all Zendesk interactions

• Does not call the Zendesk API from outside Zendesk

• Sends only selected ticket text to Phrase for translation

• Does not persist ticket content outside the active Zendesk session

• Privacy policy available at: https://phrase.com/privacy/

This app is intended for global support teams that need accurate, controlled, and scalable ticket translation directly inside Zendesk Support.