Phrase for Guide

Phrase is a leading translation management platform, offering a comprehensive platform of connected translation tools that’s intuitive to use and simple to integrate.

• We’re transforming language tech with our future-facing AI technology, giving people the content they need, in the language they speak. Whether it’s for technical teams, an employee help desk, direct customer support operations, or outsourced services, Phrase ensures that content always hits its mark by being on-brand, consistent, and culturally resonant.

Phrase offers an easy plug-and-play solution with Zendesk Guide to translate knowledge base articles. This enables you to instantly serve customers worldwide in their native language, regardless of the availability of agents or the languages they speak.

Key Benefits:

• Improved Operational Efficiency: By providing documentation in customers' native languages, Phrase helps reduce ticket volumes and streamline support workflows. When customers read support articles in their own language, they understand issues quickly and solve problems faster, without needing to reach out to support.

• Enhanced Customer Experience: Boost customer satisfaction by ensuring 24/7/365 support no matter where they are in the world or the language they speak.

• Scalability: Maintain consistent documentation across existing markets while seamlessly expanding coverage to new markets, without the need to hire or train new support agents. Support teams can scale their services to meet growing demands without compromising quality or efficiency.

• Automated Knowledge Base Management: Automatically send new content for translation whenever updates are made to your help center. This ensures customers will always have the most up-to-date assistance in their language. And when content is current and helpful, customers don’t need to reach out to support teams as frequently.

Features:

• Extensive Language Support: Phrase supports 500+ languages, ensuring that no matter where your customer base is, you will be able to communicate effectively.

• Zero-touch Translation Workflows: Phrase automatically recognizes when changes are made to Zendesk articles and sends content for translation, enabling zero-touch translation workflows. This frees up valuable time for support and technical teams, empowering them to focus on strategic initiatives, better communicate with customers, and drive organizational success.

• Advanced Machine Translation (MT): Always have the best MT engine at your fingertips, ensuring unmatched quality for every translation job. Our future-facing AI evaluates context, language pair, and content type to automatically select the ideal engine.

• Phrase NextMT: Unlike generic machine translation engines, Phrase NextMT adapts to translation memories to enhance translation quality. Wherever a partial match is found, it will automatically complete the missing content.

Supported content:

• Articles
• Categories
• Dynamic Content
• Sections