OpsHub Integration Manager(OIM)

OpsHub Integration Manager (OIM) is an enterprise-grade sync tool. It bi-directionally syncs data across 60+ tools, including comments, mentions, files, inline content and deletions—no complex setup required.

The Current Struggle:

As a support engineer in Zendesk, you frequently encounter issues requiring escalation to the engg. team working in product development & planning tools. This process is often cumbersome and inefficient:

• Manual ticket transfer between Zendesk & development tools (Jira, ADO, Rally, etc.) is slow & error prone
• Communication silos via email and Slack
• Faulty integrations, i.e., syncing incomplete data or randomly failing to sync some tickets

The Solution: OpsHub Integration Manager

OpsHub ensures seamless Zendesk integration with ALM & DevOps tools, offering an enterprise-grade solution with:

• Automated escalation management: Auto create corresponding tickets in dev tools upon escalation
• Real-time synchronization: Both Zendesk & development teams have the latest information in their tools in real-time
• Improved visibility: Track the resolution progress directly from Zendesk for proactive customer issue management
• Reduced Errors: Eliminating manual efforts reduces errors,thereby freeing up time for teams to focus on resolving customer issues
• Reduce process wastage: Real-time data sync ensures SLAs are met Timely or accelerated resolution of escalated issues.

Popular Use Cases:

• Support & development collaboration: Zendesk integration with dev & planning tools (Jira, GitHub, or ADO, Rally, etc.)
• Sales & Support Alignment: Zendesk & Salesforce integration
• Cross-vendor ITSM Integration: Zendesk & SNOW integration.

Why Choose OpsHub Over Others?

• Bidirectional sync for historical and current data in real-timeensures all data is up to date in the integrated systems
• No-code sync tool with user-friendly interface
• Incremental data fetching avoids system overload
• High data fidelity supports rich data for comments, attachments, links, user mentions, format retention and inline content, etc
• Fault-tolerant by design as OIM is built on eventual consistency model. Every entity and update syncs to the target as intended. It includes out-of-the-box mechanisms to handle system downtime, failures, and conflict, ensuring a reliable sync.
• Entity & project movement allows users to move the entity and/or project across the systems in sync
• End-to-end traceability: Trace every project, every ticket and every decision with OIM’s rich data visibility capabilities., empowering teams to identify risks, eliminate redundancies, and align priorities with business goals
  

Start your free trial today.