Complete the omnichannel experience with Nautilus Talk, a cloud phone that embeds onto your agent dashboard.
About Nautilus Talk
"Available to all customers on Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing". Nautilus Talk is a powerful phone integration that adds the calling part into the customer journey. Learn more at https://nautilus-network.com/plans/nautilus-talk/
MANAGE CALLS AND TICKETS IN ONE PLACE Place and receive calls using Nautilus’ feature rich contact center solution while you manage tickets on the same page.
USE YOUR MAINLINE ON ZENDESK With Nautilus Talk, you can either port your existing number to be used on Zendesk or get a new portable number from us. Only applicable to Singapore and Australian numbers.
CALL RECORDINGS View call details and playback recordings on the ticket, while keeping team members in the loop without losing context.
CUSTOMER JOURNEY INSIGHTS Choose to work on open tickets or trigger a new ticket when a call comes in. After the call ends, the interaction history automatically updates.
Installation
Installation Guide
First, we will input the reporting portal URL into Nautilus PBX Server URL Then, key in the default group ID into your Zendesk Ticket group ID. After that’s done, enter the default brand ID into your Zendesk Brand ID. Next, type the default form ID into Zendesk Ticket Form ID. Finally, click “Install” to begin the installation process.
To allow agent to enter auth token : 1. on admin center go to People > configuration > user field 2. add 'text' field 3. Display name - Nautilus User Auth Token 4. field key - nautilususerauth_token 5. save
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