Let your agents find answers for customers directly in Zendesk.
About Lighthouse
KMS Lighthouse is a leading GenAI-powered knowledge management solution that transforms customer and employee experiences. By providing real-time access to accurate and consistent knowledge, KMS Lighthouse empowers agents and customers alike, ensuring seamless engagements across all service and sales channels. Its advanced search functionality and easy integration capabilities enhance both existing and future self-service channels. Integrating KMS Lighthouse with Zendesk enables agents to deliver faster, more informed responses without leaving the Zendesk interface. This app allows agents to access KMS Lighthouse knowledge directly within Zendesk, eliminating the need to switch tabs or applications. Integration is simple, administrators can connect KMS Lighthouse to Zendesk using JWT authentication with a shared secret key.
The app widget will be available in the following pages:
- Ticket Page
- User Page
- Organization Page
- Left side Navigation bar
Privacy Policy: https://kmslh.com/wp-content/uploads/2021/03/KMS-Lighthouse-Privacy-Policy.pdf
Installation
- Find your KMS Lighthouse shared secret key and subdomain name from the Lighthouse portal. Refer to your KMS Lighthouse product documentation to obtain the secret key or contact Lighthouse support. The subdomain will be your installation identifier (e.g., 'yourcompany' from yourcompany.lighthouse-cloud.com).
- Optionally, provide a custom JWT ID (jti) if required by your configuration.
- Enter the values in the prompted fields in Zendesk during installation.
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