Make AI-powered Knowledge work for your Customer Self Service
About knowmax
Knowmax stands out as a premier Customer Engagement and Self-Service Platform, making strides in over 20 countries and empowering brands in their Digital Transformation & Omni-Channel Initiatives.
As a Do It Yourself (DIY) platform, Knowmax enables CX & Training Heads to effortlessly create, curate, and distribute knowledge across assisted and digital touchpoints. Break down departmental silos to gain a competitive edge in customer experience initiatives.
The seamless integration of Knowmax with Freshdesk elevates agent capabilities, allowing them to tackle intricate calls with guided workflows presented in a decision tree format within the CRM. The resolutions provided can be swiftly inserted into the CRM by a simple button click, streamlining post-call documentation and eradicating any chances of inaccuracies.
Knowmax comprises essential components like Decision Trees, Dynamic FAQs & Articles (Knowledge Base), Picture Guides, and Learning & Quiz Management.
Key Benefits:
Agents experience zero documentation errors.
Significant time savings on post-call documentation.
A centralized repository of knowledge.
Installation
Please follow below instructions to setup Knowmax within Zendesk.
Open URL
https://app.knowmax.ai/<your-domain>in a web browser.Login with provided credentials.
Copy the URL till
https://app.knowmax.aiand use it under apiDomain field.Copy
<your-domain>as per the URL given to the client.Paste the
<your-domain>in clientName field.Click on 'Install' button below & Save the configuration
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