Knowbler

Name: Knowbler
Author: SearchUnify

by SearchUnify

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Support

Accelerate Knowledge Creation, Optimization, & Consumption with Machine Learning

Support

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About Knowbler

Knowbler leverages machine learning for auto-populating knowledge articles on a pre-defined template, while your support agent resolves a case. This empowers support agents to create knowledge articles at the same time a resolution is proposed.

Knowbler lets agents attach resolution articles to cases so that when a similar issue arrives in the future, the solution is easier to discover. It identifies the KB articles that failed to leave their mark so that the support coaches can review them and share feedback.

Monitoring the usage of knowledge base articles is as important as creating them. ‘Support Effectiveness’ analytics gives the ratio of cases where Knowbler-generated articles were shared or attached to cases. 'Contributor Analytics' reveals the number of articles' support agents' authored and how many times they were linked to cases.

Leading global enterprises including CornerstoneOnDemand, Namely, Geotab, Syntellis, Natterbox and Qlik leverage Knowbler for optimizing and accelerating support knowledge creation for their teams, in their workflow.

Installation

To Install Knowbler, please follow the below mentioned steps:

You must have a valid Knowbler subscription. In case you don't, please contact us at [email protected]
Please configure Knowbler Zendesk from the Knowbler admin panel. You can refer the following document and perform the steps mentioned - Configure Knowbler For Zendesk
In Zendesk Marketplace, click Install.
You will see a form requesting the following information:
- Instance Url: This is the Knowbler admin base url (domain with https://)
- UID: Service Desk UId. This can be found in Knowbler admin panel under Clients > Service Desk
Click on Install after providing the above details.