Hightouch helps companies connect their support team to customers via Slack.
About Hightouch
Hightouch helps companies build better relationships with their customers on Slack. We help you manage customer communications for:
- Customer Success
- Support
- Sales
Our bi-directional channel integration allows your customers to create support tickets from directly within Slack, and for your support agents' responses to feed back into Slack. Customers get to live in Slack and support gets to live in Zendesk!
CSMs can also use the robust Hightouch webapp in order to manage their customers better and create support tickets on behalf of their customers. We help CSMs link Salesforce, Jira, Zendesk, and Slack in order to get a full view of their customers.
In order to get started, you can get started here!
Installation
You will first need to have a Hightouch account. In order to get started, you can request access here or create your account immediately here. Then you will be able to follow this document in order to complete your setup.
Similar Apps
Time Tracking
Zendesk
Helps you track time spent on tickets.
User Data
Zendesk
Displays information about the ticket requester and requesters organization.
Ticket Field Manager
Zendesk
Allow an admin to configure ticket fields to be required, hidden, or made read-only.
Five Most Recent
Zendesk
Display the five most recent tickets the requester has submitted
Tables
Sparkly
Tables in tickets, finally.
Ticket History
Zena Hirsch
Displays recent tickets in the ticket sidebar.
