Help Center Scorecard

Your Zendesk Help Center is the foundation for self-service, agent workflows, and AI-driven support - but how effective is it really? Stylo Scorecard delivers a detailed monthly evaluation of your knowledge base, highlighting what’s working and pinpointing areas for improvement. With clear, actionable insights, you can deliver faster, more accurate support.

Teams using Stylo Scorecard have seen: - 13% more self-service deflections – Reduce ticket volume by making answers easier to find. - 22% higher AI accuracy – Help AI-generated responses pull from well-structured, optimized content.

Key Features

• Holistic Knowledge Base Scorecard Get a quantitative and qualitative assessment of your Help Center’s strengths and weaknesses.
• Instant, Downloadable Reports

Receive monthly Excel reports to track progress over time.

• Article-Level Diagnostics

Identify gaps in readability, localization, and visuals to improve engagement and clarity.

• AI & Searchability Optimization

Optimize content structure for better discoverability and AI-generated responses.

• No Setup Required

Just enter your Zendesk Help Center URL - no installation needed.

How It Works

1. Visit scorecard.askstylo.com and enter your Zendesk Help Center URL.

2. Get your instant score with targeted recommendations.

3. Download a detailed report to track and prioritize improvements.

Why Use Stylo Scorecard?

• Strengthen self-service by making content easier to find and understand.

• Boost AI response accuracy with well-structured knowledge base articles.

• Take advantage of expert-driven insights to enhance content quality.

• It’s free—analyze your Zendesk Guide today.

Get Your Scorecard Now

Ready to improve your Help Center? Try Stylo Scorecard for free at scorecard.askstylo.com and start optimizing your support experience now!