Google Drive by helphouse.io

Google Drive for Zendesk Support - made by helphouse.io

The Google Drive integration lets you connect your Google Drive account to your Zendesk, so you can easily upload/attach files directly to or from Google Drive within a ticket in Zendesk Support. With this integration, you’re able to use Google Drive without leaving Zendesk Support.

Core features

Upload files to Google Drive from a ticket in Zendesk

With the Google Drive integration, you can upload files that have been attached in a ticket directly to any folder in your Google Drive account. You’ll find the attached files from the ticket in the app sidebar. It makes it possible for you to:

• Get an overview of all file attached to the ticket
• Upload a specific attached file to a specific Google Drive directory
• Upload several, or all, attached files to a specific Google Drive directory

Attach files to a ticket from Google Drive

Do you need to send a file from your Google Drive account when replying to a customer in Zendesk?

With this integration, you’re able to attach files from your Google Drive account directly to a ticket without leaving Zendesk Support. Click on the Google Drive icon, and you'll be able to search for files throughout your account and attach it to your reply. Limitation: you can’t attach files to tickets created by channel integrations, such as the Google Business Profile or Instagram Channel .

Community

For more information regarding the Google Business Profile app, please check our Guide articles .

We want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our community and let us know.

Made by helphouse.io - Zendesk Premier Partner

This app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Premier Partner in Europe.

We’re experts in customer experience and Zendesk. And besides creating apps for Zendesk Marketplace , we also help companies implement and optimize Zendesk . We’ve already helped dozens of companies save time and money doing just that. Feel free to reach out to us if you have any questions .