Embedded decision trees and automation help reps resolve tickets 10x faster.
About FlowEQ
What is FlowEQ?
FlowEQ is the fastest way to turn your knowledge base into a guided interactive decision tree. It lets agents focus on the customer while completing tasks. Powerful integrations even allow flows to perform work in your other systems without your team ever leaving Zendesk.
How easy is it?
It’s super easy. No code, you can use our pre-built steps to quickly build a flow, and deploy it for your agents to use. It’s a visual experience. Copy & paste, undo, etc.
How does FlowEQ work with Zendesk?
FlowEQ is a Superapp that lives in the Zendesk ticket, allowing agents to continue contact with the customer and handle any kind of complex process, all without leaving the ticket.
Questions? Contact us at [email protected]
Powerful integrations
Expand the capabilities of FlowEQ by seamlessly integrating with your team’s other services, including eCommerce platforms like Shopify and ShipStation, payment systems like Stripe and Recurly, and business platforms such as Salesforce, Slack, Jira, Google Sheets, Airtable, and many more.
For more information on how your data is accessed and used, see the FlowEQ Privacy Policy.
Installation
Whether it's returns / RMAs, order status inquiries, troubleshooting, or onboarding / offboarding, FlowEQ enables you to automate your team's most painful workflows and consolidate them down to a single panel using a knowledgebase of step-by-step instructions, decision trees, a customer 360, actionable context, and powerful integrations.
Follow this easy sign-up process to access all of the benefits of the free-tier, including process management, internal knowledge base, process analytics, and agent scripting:
- Install the FlowEQ app from the Zendesk app marketplace
- Open a ticket and Sidekick will launch on the right sidebar.
- Sign in with Zendesk. If you are the first user for your company you will be prompted to enter your Company Name and click Sign Up. You will automatically be assigned an Admin role.
- Additional team members can sign up within the app on Zendesk by signing in using their Zendesk credentials. They will be assigned an Employee role but Admin users can update their permissions from the Admin Portal by going to Manage Company > Team.
To enable integrations, visit the Integrations Lab to enter the required credentials. Some of the available integrations and functions include:
Zendesk (automatically update Zendesk ticket fields or add comments to internal or external recipients)
Apply Macros (apply an existing macro as a step within a process)
ShipStation (search orders, shipments, and tracking numbers; create shipping labels; create orders, create and link a return label to an order)
EasyPost (create shipping labels and search shipments)
Arena Solutions (generate new Quality Process records)
Shopify (create new orders)
Slack (post a custom templated message to a designated slack channel)
Stripe (look up a customer charge or send customer invoice)
View status of Orders, Shipments, and Quality Processes when loading a ticket
Create a PDF (with static and dynamic variables)
And more...
See our pricing page for more details on our plans and pricing.
For help getting started or a product walkthrough visit the FlowEQ Resource Center or contact [email protected]
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