Easy Merge

Easy Merge – simplify your support workflows

Easy Merge helps support teams work smarter by quickly finding and merging related tickets from the same requester, all without leaving the Zendesk ticket sidebar. By consolidating duplicates into a single thread, agents can provide faster, more accurate resolutions while improving overall ticket hygiene.

• Fast – identify and merge duplicate tickets in just a few clicks
  
• Organized – reduce clutter in your ticket queues and improve reporting accuracy
  
• Seamless – built directly into the Zendesk sidebar for an intuitive experience
  

With Easy Merge, your team can spend less time toggling between tickets and more time focusing on delivering a great customer experience.

Data handling and disclosures

Easy Merge only accesses the minimum ticket and requester information necessary to identify and merge duplicate tickets. The app does not store, transmit, or share customer data outside of your Zendesk instance. All actions are performed securely within Zendesk, ensuring customer data is not misused, retained unnecessarily, or exposed to unauthorized access.

We are committed to maintaining data privacy and security so you can use Easy Merge with confidence.