Quickly see and download all the call recordings of the current ticket.
About Download Call Recordings
Overview:
The Download Call Recordings is a powerful and intuitive Zendesk sidebar app designed to streamline the management of call recordings. This app provides customer service agents with quick and easy access to all call recordings associated with a ticket, enabling them to play and download recordings directly within the Zendesk interface.
Key Features:
Unified Recording Access:
Displays a list of all call recordings linked to the current ticket. Easy navigation through recordings with clear, organized listings.
Playback Functionality:
Built-in audio player for instant playback of call recordings. Supports various audio formats to ensure compatibility.
Download Options:
One-click download for individual recordings. High-speed downloads to save recordings locally for review or archival.
Installation
Click the Install Button: Locate and click on the "Install" button to initiate the installation process.
Installation Prompt Appears: After clicking "Install", a prompt titled "INSTALLATION" will appear for configuration.
Set Role Restrictions: Within the INSTALLATION prompt, specify role restrictions as per your requirements. This involves defining which roles can access or perform certain actions related to the installation.
Set Group Restrictions: Similarly, configure group restrictions within the prompt. Define which groups of users will have permissions related to the installation.
Click Install Again within the INSTALLATION prompt: Once role and group restrictions are set according to your needs, click on the "Install" button again within the INSTALLATION prompt to proceed with the installation process.
These steps should guide you through configuring role and group restrictions during the installation process.
Note : Ensure that the "Block third-party cookies" is disabled if you are using Incognito mode in browser.
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