Choose which ticket fields to disable for agents
About Disable Ticket Fields
This simple app disables ticket fields you select for all agents.
Select the fields you want to disable in the admin interface. The fields will still be visible to the agents but they will not be editable.
If you have questions about Disable Ticket Fields, ask us at [email protected].
Visit beri-app.com to learn more about our apps.
Data Privacy and security
Your privacy is very important to us, and we want you to feel confident when using this app. This app does not access, store, or process any Zendesk customer data beyond what is necessary for its functionality. We only collect limited, anonymized analytics to improve app performance and user experience. No personally identifiable information is gathered. All analytics data is handled securely, used solely for internal purposes, and never shared with third parties. We take user privacy and data security very seriously and ensure that all information is protected from unauthorized access.
Installation
Click Install and follow the instructions.
To select the fields to disable, open the Disable Ticket Fields application page in the Zendesk Support navigation bar.
Please contact [email protected] if you have any trouble.
Similar Apps
Time Tracking
Zendesk
Helps you track time spent on tickets.
User Data
Zendesk
Displays information about the ticket requester and requesters organization.
Ticket Field Manager
Zendesk
Allow an admin to configure ticket fields to be required, hidden, or made read-only.
Five Most Recent
Zendesk
Display the five most recent tickets the requester has submitted
Tables
Sparkly
Tables in tickets, finally.
Ticket History
Zena Hirsch
Displays recent tickets in the ticket sidebar.
