Cx Moments AI for Zendesk Support

Instant insights from your Zendesk Support tickets and chats: quickly discover what bothers your customers the most and decide what you should fix first.

• In just a few clicks, categorize and trend 10,000's of customer support tickets and chats.

• Automatically trend the key reasons to contact and see how often customer issues, bugs, products or competitors are mentioned.

• Add or modify as many topics as you need to build the most granular view of your customer conversations.

• With Cx Moments sentiment analysis, discover which topics drive the worst sentiment.

• Detect which topics drive the worst CSAT or NPS ratings.

• Correlate topics together to understand the root cause of your customer issues.

• See how frequently products or features are mentioned by your customers, and share these feedback with your Product team in just 2 clicks.

• Cx Moments AI Alerts will alert you when specific keywords or complaints spike unexpectedly in your customer conversations.

Try Cx Moments now by starting a free trial here!