Customer View for Agents

Show Customer-Friendly Field Titles to Agents

App Overview

Admins often use "Title shown to customers" to simplify the end-user experience while keeping internal field names functional and descriptive. But what about your agents?

As support teams grow, clarity for agents becomes just as important. This app brings the customer-facing field titles into the agent interface—giving your team a cleaner, more intuitive view of ticket fields.

Key Benefits

✅ Improves agent experience by hiding cryptic field names
✅ Aligns agent and customer views for better understanding
✅ Reduces onboarding and training time for new agents

Features

• Set a default view (customer title or internal title) for all agents
  
• Allow agents to switch views from the ticket sidebar
  
• Fully compatible with Zendesk dark mode
  

⚠️ Note: This only applies to fields visible/editable by end users.

Need Something Custom?

Aidvisor builds smart solutions on the Zendesk platform, helping teams solve both common and custom support challenges.
We welcome feedback and feature requests. If your team has a unique use case, get in touch—Aidvisor is here to help.