Coveo Search

Overview

Surface relevant content and recommendations from any source to create a seamless Zendesk experience. Coveo's Relevance Cloud™ combines connectivity, intelligent search, analytics and machine learning to deliver meaningful customer and employee experiences.

Key Features

With this integration, Coveo:

• Securely indexes content from sources across your organization and delivers the most relevant results through AI-powered search and recommendations directly within Zendesk Support and Guide.

• Leverages out-of-the-box machine learning to recommend the most meaningful content to each person, in-context of where they interact, and at scale.

• Tracks complete user journeys across interaction channels to fuel machine learning. This aggregated data provides insights into behavior, knowledge use, content gaps and other support KPIs.

Proven Results

Coveo is proven to help companies like Medallia, RingCentral, and Informatica accelerate ROI through improvement of many service-related KPIs: - Case Deflection - Self-Service Success - Agent Productivity - First Call Resolution - Average Handling Time

Coveo is a leader in both the Gartner Magic Quadrant for Insight Engines and the Forrester Wave for Cognitive Search. Coveo has demonstrated enterprise scalability and results based on deployments at some of the largest leading and innovative technology customers.

Data Privacy & Security

Coveo is committed to protecting your data. This app processes ticket and user information to provide contextual search results and recommendations. All data is transmitted securely using industry-standard encryption (TLS/SSL) and stored in accordance with SOC 2 Type II compliance standards.

Data Handling: - Ticket metadata and custom fields are indexed to provide relevant search results - User interaction data is collected to improve machine learning models and search relevance - Data is processed and stored securely within Coveo's cloud infrastructure - No customer data is shared with third parties for marketing purposes - Data retention policies align with your organization's requirements

For complete details on how we handle and protect your data, please review our Privacy Notice. Visit our Trust Center for comprehensive information on compliance standards, security certifications, and whitepapers.

Helpful Resources

• See what our customers are saying: Digital Heroes
• Learn more on Coveo's home page
• Questions about the product or want to see it in action? Contact us at [email protected]