About

Ticket Summary is a sidebar app for Zendesk Support that gives insight on Zendesk tickets right next to the ticket. Agent can see a summary of the problem, an overview of the (current) proposed solution and a sentiment analysis. These items can be added to the ticket as tags or internal comments to make reporting on these tickets easier.

Features

• Show intent
• Show summary of request
• Show summary of resolution
• Show sentiment category and type
• Add data to ticket for reporting
• Sidebar App next to tickets
• Works multilingual (always english output)

Documentation

You can find all our documentation on our Help Center# Requirements You need to have an active OpenAI ChatGPT subscription and API Key. See this page for more information.

Updates & support

Our apps and email templates are updated regularly to support new Zendesk features and capabilities. Have any questions about this app? Feel free to contact us.

About Premium Plus

Premium Plus is your guide to a better customer experience. As a Premier Partner of Zendesk, Aircall, and Ultimate, we provide you with the right processes, tools, and setup to deliver the best possible service to your customers in no time. Anytime and anywhere.

Find out more on our website →

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Have any questions?

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