Campfire

Campfire is the quickest way to ask a fellow agent to take a look at the ticket you are currently working on. No more calling out ticket numbers to colleagues or sending links via internal chat, just start a campfire and request a specific person to join, it's that simple.

Key Features

• Send a specific colleague the ticket you are currently working on;
• The agent is able to include an internal comment in the ticket your sending;
• The optional internal comment is always accompanied with an log of the campfire participants;
• Choose whether the app pushes the ticket to open instantly, or whether the reciepient has the option to be notified and open or dismiss the request.

Use Case

• No more sending links regarding specific tickets;
• No broadcasting, only involve the one person you need;
• Instead of mention, it is direct and makes it easy to get others involved for a (quick)question and doesn't put the recipient in the cc;

Examples

Less messing around with messengers, shouting colleagues and no logs of colleagues working together. Logging this can point out the need for more guidance, different skill levels, user rights or inefficienties in processes.

The first week is on us! After installing your free 7 days trial will start so you can tryout this application without any worries.

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Data Privacy & Security

Data Access & Usage

This app accesses and processes the following data from your Zendesk account:

• Ticket Information: Current ticket ID, subject, and status to enable sharing with other agents
• User Data: Agent names and IDs to facilitate ticket assignment and routing
• Internal Comments: Optional internal notes added by agents when requesting assistance
• Activity Logs: Records of campfire participants for audit and tracking purposes

Data Storage

All data is processed in real-time and is not stored by the application. Data remains within your Zendesk instance and is accessed only when the app is actively used.

Data Purpose

Data is accessed and used exclusively to:

1. Enable real-time ticket sharing between agents
2. Facilitate internal collaboration requests
3. Generate activity logs for transparency and accountability
4. Deliver notification to selected agents

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