Auto Timer by Saasly

Tracking the time agents spend on tickets is essential for delivering top-notch support, a key aspect of any successful business. Our Auto Start Timer app allows you to accurately monitor time spent on each ticket, helping identify any obstacles to providing the best customer solutions.

The app lets you customize the start and stop statuses for the timer to align with your business workflow. For example, you can configure it to start the timer when a ticket is marked as ‘open’ or ‘pending’. This ensures that whenever an agent updates the ticket status to one of these options, the timer automatically begins.

Key Features :

Detailed Reports: Track agents’ time spent on billable and non-billable tasks with advanced filtering options.

Export Functionality: Easily download detailed reports of time spent for analysis or record-keeping.

Time Entry Restrictions: Admins can limit agents from modifying time entries for specific months, ensuring accurate reporting.