The app helps you to quickly view all attachments and links of a certain Zendesk ticket, user, or organization.
About Attachments Pro
The successor of the popular Attachments Plus app with more benefits. The app helps you to quickly view all attachments and links of a certain Zendesk ticket, user, or organization. It consists of the three tabs (Images, Files, Links), the search field and sorting filters. The search and sorting filters work throughout all the three tabs, so it easy to find necessary file or link.
On the Images tab, you'll see previews of all images that have been added to the ticket. You can click on any preview to open a pop-up and see a larger image.
On the Files tab, you'll find a list of non-image attachments. If you click on a file name, the file will be downloaded immediately.
The Links tab displays a list of all links mentioned in the ticket. You can click on a link to open it in a new window.
The app doesn't send any sensitive data to third-party servers.
- Sort images, files, and links by date added, name, and author's name
- Distinguish different types of files by icons
- Preview and download images in a pop-up window
Pro version features
- Searches and filters using advanced options
- Supports side conversations
- Settings for your default tab preference (All/Images/Files/Links)
- Works on the ticket, user, organization pages
- Downloads all or selected attachments
Installation
Login to your Zendesk Support account.
Open the Admin Center, then select Apps and integration in the sidebar. Click Zendesk Support apps, and click the Marketplace button.
Scroll through the list of available Apps until you locate the Attachments Pro app.
Place your mouse cursor over the Attachments Pro app then click Install. The app is now ready for use when viewing a ticket.
Note: the app will be available to all agents in your account by default. If you want to restrict availability, you can use Role Restrictions to restrict the app based on the agent's role.
Similar Apps
Time Tracking
Zendesk
Helps you track time spent on tickets.
User Data
Zendesk
Displays information about the ticket requester and requesters organization.
Ticket Field Manager
Zendesk
Allow an admin to configure ticket fields to be required, hidden, or made read-only.
Five Most Recent
Zendesk
Display the five most recent tickets the requester has submitted
Tables
Sparkly
Tables in tickets, finally.
Ticket History
Zena Hirsch
Displays recent tickets in the ticket sidebar.
