AI Ticket Classification

Streamline your Ticket Management

Find out what it's all about: Ticket classification may seem like a small task, but when done manually, it can be a chore for your customer support team. Opening, reading, and categorizing tickets takes a lot of time and energy that could be better spent on more rewarding tasks.

Classify tickets before they are opened

Is an invoice needed, a product to be returned, or is the customer just saying thank you? Is the customer calm - or worried and angry, making the issue an urgent one? Knots uses artificial intelligence to sort your ticket data and automatically classify support tickets based on the categories you specify - including the reason for the ticket as well as the customer's sentiment.

With automatic ticket classification, tickets are sorted in real time, before a human has to review them. This reduces the workload for the sorting itself and prepares the tickets perfectly for further processing!

• Seamlessly integrated with Zendesk, it uses NLP (Natural Language Processing) and advanced algorithms to instantly identify customer intent and sentiment through Zendesk sentiment analysis.
• Highly accurate and precise, you can see and feel the advantages of automated categorization immediately after setting up - in as little as 2 minutes.
• Response times are instantly accelerated and your team can use the time to focus on more important tasks. It is so intuitive that your staff will not need a manual or training.

Start classifying tickets automatically

• Save time and money
  
• Free agents from monotonous tasks
  
• Prioritize urgent issues
  
• Reduce response times and ensure happier customers

How to use automatic Ticket Classification

• Right out of the box: Set up in 2 minutes
  
• Simple and intuitive: No training or manual required
  
• Tailored to your needs: Choose your categories from a dropdown menu

How to get even more out of Ticket Classification

• Combine it with Knots Round Robin Ticket Assigning to effortlessly assign tickets to the right (specialized) team members.
  
• Combine it with ChatGPT, your own Azure GPT or OpenAI
  
• Use it with Google Analytics or your statistics tool of choice to improve your product and service offerings.

There's more!

• Take the time to see for yourself with a 14-day free trial.
• Make the most of it with Knots' apps: Find the perfect pricing package to automate your most time-consuming processes!
• Visit or contact us to find the perfect set of Knots applications for you: From language recognition and autofilling the ticket fields to image/PDF to text conversion and ticket export.

There's so much you can automate - start streamlining your workflow now!

Privacy policy