Choose an email address to be associated with a ticket
About Select an Address
Select an Address lets admins and agents change the default support email address associated with a ticket.
Personalize outbound messages or easily reroute inbound tickets to the appropriate groups, resulting in greater agent efficiency and a better customer experience.
Features include:
- A drop-down list of all available support email addresses
- Select a support email address when creating a new ticket
- Change the support email address associated with a ticket
- Specify a default email address by group
- Specify one or more accepted email addresses by group
For additional information and feedback, see the app documentation and make feature requests.
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Installation
To get started:
- Install the app
(Optional) Configure settings using a JSON format to specify email addresses by group, e.g.:
{"Group A": "[email protected], [email protected]", "Group B": "[email protected]"}Go to the new ticket view, select an email address in the app (in the sidebar), enter ticket info and click submit.
Your ticket should have been created/updated with the given recipient.
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