Find data and extract information inside Tickets in Zendesk
About AI Ticket Autofill by Knots
Stop Manually Copying Information into Zendesk Tickets
Support tickets often arrive with important details buried in long emails or attachments. Agents end up copy-pasting this information into fields manually, which leads to slower resolutions and avoidable errors.
AI Ticket Autofill by Knots automatically extracts key information from incoming tickets and saves it to the correct fields before an agent ever opens Zendesk.
How AI Ticket Autofill Works
When a new ticket is created, AI Ticket Autofill scans the ticket and identifies key data points such as names, addresses, dates, or any custom data points you choose.
The extracted information is then written into the appropriate ticket or user fields automatically, giving agents structured, usable data without any manual effort.
Key Benefits and Features
- Automatically extract structured data from unstructured tickets
- Populate ticket and user fields on ticket creation
- Autofill data from emails, PDFs, and images when combined with OCR for PDF and Scanned Documents by Knots
- Reduce manual copy-paste and post-ticket data cleanup
- Improve reporting accuracy and downstream automation
- Speed up ticket handling with full context available upfront
Get Started Quickly
Try AI Ticket Autofill by Knots free for 14 days. Setup takes just a few minutes, and complimentary assistance is available.
About Knots
Knots builds practical automation tools for Zendesk teams. Our apps reduce manual ticket handling, improve data quality, and help support teams operate more efficiently.
Other Knots apps include Merge Duplicate Tickets, Ticket Language Detection, Change Ticket Requester, OCR for PDF and Scanned Documents, and more Zendesk automation tools.
Privacy Policy
Installation
Simply click the install button to Install within Zendesk.
- In the Zendesk navigation menu click on the app icon in order to configure your AI Ticket Autofill service.
- You will need an account for Knots.io middleware service.
- Follow the setup process and activate your trigger
If you have any questions or suggestions related to this app, please get in touch with us at [email protected]
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