No limits to revolutionize Customer Support with ChatGPT Integration in Zendesk
About AI Agent Assist Pro
Important: The application uses the OpenAI ChatGPT API or Azure OpenAI API. You need an API key from OpenAI or Azure OpenAI.
Introducing the AI Agent Assist application, merging Zendesk's support platform with ChatGPT's advanced technology to elevate your customer support.
ChatGPT handles routine tasks, including:
- Answering factual questions: Provides information on facts and publicly available content.
- Language assistance: Offers suggestions for text composition, and corrects grammar and spelling.
- Translation: Translates text between languages.
- Content generation: Helps create articles, scripts, and more.
- Text summarization: Summarizes long texts concisely.
- Broad context questions: Answers questions based on general knowledge.
- Custom prompts: Create custom prompts for consistent, brand-aligned responses with predefined options for reliable answers.
New features
- Summary, Solution, Feels, Intention, and Language: Get insights and information with one click.
- Customize Speed Dial: Add shortcuts for recurring tasks with placeholders for ticket data.
- Customize ChatGPT Prompts: Use predefined prompts for consistent, brand-aligned responses.
- Fine-tuned models: Allows the use of previously fine-tuned models.
- Azure OpenAI: Allows the use of private models available on Azure.
AI Agent Assist vs AI Agent Assist Pro
- Pro version: Unlimited Speed Dials and Prompts; access to fine-tuned models; priority for suggesting app improvements.
Support
For questions and suggestions, email [email protected].
Terms of Use, Documentation, and Release Notes
Visit our APP page: https://2app.pro/service/ai-agent-assistent-pro-chatgpt-on-zendesk/
Installation
If you have issues installing the app please contact us: [email protected]
To install the AI Agent Assist Pro, please follow the below instructions.
- Click Install in the top-right corner of this screen.
- Choose your Zendesk instance.
- Insert your secret API key
- Display App on Ticket Sidebar. By checking this field, the application will be displayed in the ticket sidebar.
- Display Insights on Ticket Sidebar. When checked, options to generate a summary, solution, intents and feels will be enabled in the app.
- If you want to restrict the use of the app, scroll down and select either your Group Permissions or Role Permissions.
- Click Install.
Enjoy!
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