Agent Ticket Counts

The Agent Ticket Counts app lets you quickly see ticket counts for each agent in your installation.

Features:

• See ticket counts for each user, divided by ticket status and total.

• Show overall counts per status, including counts of unassigned tickets.

• Filter agents by group or organization.

• Sort agents by name, or by any of the specific counts, in either ascending or descending order.

• Light agents are not displayed

• Suspended agents are not displayed by default, but can be displayed through a setting.

• Counts are automatically refreshed every time you open the app.