ZenTrade automatically converts Trademe auction questions into Zendesk tickets and displays auction details in a sidebar app for easy reference. Sellers can respond to buyer inquiries directly through Zendesk, with the first reply posting to Trademe and subsequent comments adding seller notes to the auction listing. This app benefits New Zealand and Australian sellers who use both Trademe and Zendesk by centralizing auction question management in their support platform.
Vendor Description
Trademe is an auction and classifieds website based in New Zealand. It features classified ads and auctions for buyers in New Zealand and Australia, and sellers around the globe. Buyers can ask questions on most auctions, which is where ZenTrade comes in.
ZenTrade takes auction questions and pulls them into Zendesk as a ticket. A Ticket Sidebar App shows auction details. The first public reply to the question will answer the Trademe question. Subsequent comments will add a sellers note to the auction.
Installation
Installation instructions
- Install the App from the app store.
- Go to Settings (Gear Icon) > Channels > Channel Integrations
- Open ZenTrade > Accounts tab
- Click on 'Add Account'. Ensure you allow browser popups.
- Follow the on-screen prompts.
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